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Lifetime Warranty

4.9 out of 5 star rating
4.9 star rating|61 reviews

The Lifetime Warranty is only valid for purchase with a new HERO trampoline.

Afterpay

 With Jumpflex® Hero trampolines, you truly can "play for life." Upgrade to a lifetime warranty at the time of purchase (a $300 value) and enjoy unmatched peace of mind. This lifetime warranty covers the frame, jumping mat, springs, spring pad, and safety net. Our comprehensive warranty protects against any faults, defects, or failures resulting from the manufacturing process, ensuring your trampoline remains a reliable source of joy for years to come.

Real Reviews From Real Customers

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4.8 out of 5 star rating
4.8 star rating|17,467 reviews
Theresa D. Verified BuyerMarch 31, 2025
5.0 out of 5 star rating
1 reviews
The grandkids love the trampoline and especially the PROJAM….
Madison W. Verified BuyerMarch 31, 2025
5.0 out of 5 star rating
1 reviews
Customer service was top-notch
Madison W. Verified BuyerMarch 31, 2025
5.0 out of 5 star rating
1 reviews
Very nice the kids love it
Madison W. Verified BuyerMarch 31, 2025
5.0 out of 5 star rating
1 reviews
Easy to put together, the kids love it
Madison W. Verified BuyerMarch 31, 2025
5.0 out of 5 star rating
1 reviews
I decided to go with junpflex because I wanted a safer option for my kiddos. They love it and most of all are safer all zipped up. Over all it was pretty easy for my husband and I to put together. The...
Madison W. Verified BuyerMarch 31, 2025
5.0 out of 5 star rating
1 reviews
Even though the jump flex trampolines are made very sturdy. This product gave us peace of mind, knowing the trampoline was anchored to the ground.
modesto n. Verified BuyerMarch 31, 2025
5.0 out of 5 star rating
1 reviews
My grandkids loved their 14 foot jump Plex trampoline and they love the slide also!!
Luz Q. Verified BuyerMarch 30, 2025
5.0 out of 5 star rating
1 reviews
10/10 works perfectly
Luz Q. Verified BuyerMarch 30, 2025
5.0 out of 5 star rating
1 reviews
My kids loves the trampoline. They’re on it for hours at a time. Definitely worth buying!! 10/10
Brian D. Verified BuyerMarch 30, 2025
5.0 out of 5 star rating
1 reviews
Excellent product very durable not like the product you get from Walmart
Brian D. Verified BuyerMarch 30, 2025
5.0 out of 5 star rating
1 reviews
Very sturdy and fun purchase would highly recommend
Brian D. Verified BuyerMarch 30, 2025
5.0 out of 5 star rating
1 reviews
I bought this for my grandchildren they absolutely love it got delivered promptly and in great shape would highly recommend purchasing from this company

Jumpflex® Lifetime Warranty

Terms and Conditions

This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout your life.


• Cover includes: Any fault, defect, or failure occurring as a result of the manufacturing process.

• Cover excludes: Any faults caused by lack of maintenance, acts of nature, weather damage, misuse, incorrect assembly, or normal wear and tear. External sources such as theft, fire damage, cuts, or vandalism are not covered.

• This warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.

• Not transferable - all warranty claims must be made by the person who made the original purchase of the trampoline from Jumpflex®.

• Must show proof of purchase / order number and include photos showing the suspected defect.

• Jumpflex® reserves the right to determine whether to repair or replace the trampoline.

• Valid for purchases on or after 9 May 2022.

• This warranty does not cover Jumpflex® accessories.

• Only valid on HERO™ trampolines.