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Lifetime Warranty

4.9 out of 5 star rating
4.9 star rating|59 reviews

The Lifetime Warranty is only valid for purchase with a new HERO trampoline.

Afterpay

 With Jumpflex® Hero trampolines, you truly can "play for life." Upgrade to a lifetime warranty at the time of purchase (a $300 value) and enjoy unmatched peace of mind. This lifetime warranty covers the frame, jumping mat, springs, spring pad, and safety net. Our comprehensive warranty protects against any faults, defects, or failures resulting from the manufacturing process, ensuring your trampoline remains a reliable source of joy for years to come.

Real Reviews From Real Customers

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4.8 out of 5 star rating
4.8 star rating|17,101 reviews
Yodit G. Verified BuyerNovember 12, 2024
5.0 out of 5 star rating
1 reviews
They material is perfect and safe to my kids do for. We loved it. Assembly is a little challenging since it is heavy but the instructions are easy to follow. We are so happy for everything.
Ammie K. Verified BuyerNovember 11, 2024
5.0 out of 5 star rating
1 reviews
We love it! Easy to put together! My girls will get YEARS of fun out of it!
Tamara S. Verified BuyerNovember 8, 2024
5.0 out of 5 star rating
1 reviews
super friendly and knowledgeable staff!
Tamara S. Verified BuyerNovember 8, 2024
5.0 out of 5 star rating
1 reviews
my 9yr old loves it - very durable and safe to play with
Jared B. Verified BuyerNovember 8, 2024
5.0 out of 5 star rating
1 reviews
We bought Jumpflex because our 4 kids demolished our old no-name trampoline from Amazon. Assembly was easy and it’s MUCH sturdier than the last one we had. EXTREMELY happy with our Jumpflex! Can’t go ...
Cindy K. Verified BuyerNovember 5, 2024
5.0 out of 5 star rating
1 reviews
We purchased the largest sized JUMPFLEX trampoline and all the accessories. Our young grandson loves the slide! The adults have enjoyed it too! Just make sure you read the directions from the start to...
Erin H. Verified BuyerNovember 5, 2024
5.0 out of 5 star rating
1 reviews
Excellent customer service!
Erin H. Verified BuyerNovember 5, 2024
5.0 out of 5 star rating
1 reviews
The best customer service experience I've had in a long time! The trampoline is awesome as well- highly recommend!
Stephanie I. Verified BuyerNovember 5, 2024
5.0 out of 5 star rating
1 reviews
We love our new trampoline. We got the basketball hoop accessory and the kids love playing with it. Fun for all ages.
Kent P. Verified BuyerNovember 5, 2024
5.0 out of 5 star rating
1 reviews
Wonderful to have a lifetime warranty on something that the kids are going to beat up.
Kent P. Verified BuyerNovember 5, 2024
5.0 out of 5 star rating
1 reviews
This trampoline is awesome. It took me 1-2 hours to put together by myself...without ever having put together a trampoline. Would be must fast if I ever replaced it. Highly recommend this product. My ...
Peter B. Verified BuyerNovember 3, 2024
5.0 out of 5 star rating
1 reviews
Really happy with the construction and build process. Took a few people an hour and half. I purchased the anchor kit as well for additional peace of mind.

Jumpflex® Lifetime Warranty

Terms and Conditions

This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout your life.


• Cover includes: Any fault, defect, or failure occurring as a result of the manufacturing process.

• Cover excludes: Any faults caused by lack of maintenance, acts of nature, weather damage, misuse, incorrect assembly, or normal wear and tear. External sources such as theft, fire damage, cuts, or vandalism are not covered.

• This warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.

• Not transferable - all warranty claims must be made by the person who made the original purchase of the trampoline from Jumpflex®.

• Must show proof of purchase / order number and include photos showing the suspected defect.

• Jumpflex® reserves the right to determine whether to repair or replace the trampoline.

• Valid for purchases on or after 9 May 2022.

• This warranty does not cover Jumpflex® accessories.

• Only valid on HERO™ trampolines.