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Lifetime Warranty

4.9 out of 5 star rating
4.9 star rating|60 reviews

The Lifetime Warranty is only valid for purchase with a new HERO trampoline.

Afterpay

 With Jumpflex® Hero trampolines, you truly can "play for life." Upgrade to a lifetime warranty at the time of purchase (a $300 value) and enjoy unmatched peace of mind. This lifetime warranty covers the frame, jumping mat, springs, spring pad, and safety net. Our comprehensive warranty protects against any faults, defects, or failures resulting from the manufacturing process, ensuring your trampoline remains a reliable source of joy for years to come.

Real Reviews From Real Customers

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4.8 out of 5 star rating
4.8 star rating|17,121 reviews
Eric R. Verified BuyerNovember 27, 2024
5.0 out of 5 star rating
1 reviews
Could not be happier! I was very impressed with the quality and the kids love it!
Ben S. Verified BuyerNovember 23, 2024
5.0 out of 5 star rating
1 reviews
Very happy with the product and the shipment was within 2 days which was amazing. Great job
Trudy N. Verified BuyerNovember 21, 2024
5.0 out of 5 star rating
1 reviews
We had a few foam damaged during transit and after contacting customer service they sent us replacement foam quickly!
Trudy N. Verified BuyerNovember 21, 2024
5.0 out of 5 star rating
1 reviews
We love the jumplex and projam!
Taryn P. Verified BuyerNovember 21, 2024
5.0 out of 5 star rating
1 reviews
So far, so good! My 3 kids (11, 9, 7) have spent so much more time outdoors bc of this trampoline. Plus, the netting is SO STURDY. My kids would have already ripped another by now. High in recommend!
Taryn P. Verified BuyerNovember 21, 2024
5.0 out of 5 star rating
1 reviews
So far, so good! My 3 kids (11, 9, 7) have spent so much more time outdoors bc of this trampoline. Plus, the netting is SO STURDY. My kids would have already ripped another by now. High in recommend!
Daniel B. Verified BuyerNovember 20, 2024
5.0 out of 5 star rating
1 reviews
Great trampoline, visually it's looks awesome and so easy to put together. Alot better than the older or different brands. You can tell they out thought into this trampoline. Love it
Dawn B. Verified BuyerNovember 19, 2024
5.0 out of 5 star rating
1 reviews
This is a Christmas gift for grandchildren. Haven’t put it together yet. Hopefully it’s all there and no issues.
Sean M. Verified BuyerNovember 18, 2024
5.0 out of 5 star rating
1 reviews
Amazing trampoline. Easy to put together and amazing quality.
Julie R. Verified BuyerNovember 17, 2024
5.0 out of 5 star rating
1 reviews
Nice extra protection
Julie R. Verified BuyerNovember 17, 2024
5.0 out of 5 star rating
1 reviews
They stand behind their product!
Toni B. Verified BuyerNovember 13, 2024
5.0 out of 5 star rating
1 reviews
So happy with our purchase. We got the exit slide and all the kids think that is so cool. My husband put it together by himself in a couple of hours and said it wasn’t bad. My kids have used it every ...

Jumpflex® Lifetime Warranty

Terms and Conditions

This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout your life.


• Cover includes: Any fault, defect, or failure occurring as a result of the manufacturing process.

• Cover excludes: Any faults caused by lack of maintenance, acts of nature, weather damage, misuse, incorrect assembly, or normal wear and tear. External sources such as theft, fire damage, cuts, or vandalism are not covered.

• This warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.

• Not transferable - all warranty claims must be made by the person who made the original purchase of the trampoline from Jumpflex®.

• Must show proof of purchase / order number and include photos showing the suspected defect.

• Jumpflex® reserves the right to determine whether to repair or replace the trampoline.

• Valid for purchases on or after 9 May 2022.

• This warranty does not cover Jumpflex® accessories.

• Only valid on HERO™ trampolines.